About Ergonomic Solutions, our people and our business
Ergonomic Solutions is a UK based company with a manufacturing facility in Denmark that designs and develops technology mounting solutions for a wide range of devices in many industries including the retail, hospitality, transportation and warehouse & distribution sectors.
The Global Market Leaders
Founded in 1996, Ergonomic Solutions has grown rapidly to become a global leader in the design, manufacture and supply of the most ergonomically advanced mounting and security solutions for a wide range of static and mobile technology hardware.
Over twenty years of deep understanding of the evolution of point of service technology hardware ensures that the latest generation of Ergonomic Solutions mounting solutions leverage technology to provide a combination of best practice in customer experience, and demonstrable return on investment in a wide range of applications.
Creators of SpacePole, Ergonomic Solutions are the global market leaders, having supplied over 8 million unique SpacePole installations – and in the retail sector we supply over 60% of the world top 50 retailers, making our technology mounting solutions, the preferred choice.
High quality manufacturing
The Ergonomic Solutions factory in Denmark uses the latest technological developments including automated robotics and ergonomic workstations for optimal quality control of our products.
<< View our manufacturing process video
Supporting Change with Innovation
Ergonomic Solutions also lead where legislation demands a change in the way in which technology is used. For example, when EMV (Chip & PIN) was launched in Europe, our SpacePole payments products were chosen for the initial pilot sites. We have subsequently provided over 2 million payment mounting solutions globally.
The latest PCI DSS directives are changing the face of both data and physical security around the use of payment devices. Ergonomic Solutions is the only technology mounting solutions company to be an active participating member of the PCI Security Council and can offer in-house PCI accredited assistance with all aspects of payment terminal physical security.
Technology innovation drives change and, for example, the wide ranging deployment and use of tablet based devices within the commercial sector has brought about profound and fundamental change in the way in which commerce operates. One significant result is that much of what used to be static, now has the potential to be mobile – bringing point of sale, payments, customer information and self-service points into totally new environments. Ergonomic Solutions reflects these changes in technology trends in the solutions that it offers with a focus on design and manufacture that unlocks the potential that these devices offer.
The STARS Programme
Our STARS Programme (Striving to Achieve Real Success) is an umbrella term, which brings together our business strategy and on-going training and development programmes. The training and development programmes are aligned with our company values and they enable us to deliver the business strategy which is directly linked to our vision statement. The Ergonomic Solutions STARS programme and logo is inspired by John Kotter’s well known change management theory.
Over the years we have continuously developed companywide training programmes focusing on:
- Culture of change based on John Kotter’s theory
- Insights Discovery Personal Profiling
- LEAN ways
- Innovation; converting knowledge and ideas into better ways of doing business
We take training and development very seriously and make sure to allocate both time and money for employee development so that we can enhance the skills-sets of our personnel and advance the quality and functionality of the products and services offered by our organisation.
Our people matter
Ergonomic Solutions is a fast growing and an innovative organisation with a highly skilled and focussed workforce. It is one, however, that takes pride in keeping the familiarity and family feel that is part of our heritage. We set great importance in creating a work atmosphere that engenders a good work/life balance reinforcing employee satisfaction and enhancing productivity.
We believe in celebrating and sharing the things that happen in life. Work anniversaries, birthdays, childbirth, marriages and other big events, are all recognised whilst we also support and help our employees as much as we can, in difficult times.
Working together from day one
Ergonomic Solutions is a company that excels in low staff turnover. Many of our personnel have been with the company for in excess of ten years. We believe that from the moment that they begin their career with us, that we give them the opportunity to further develop themselves in terms of their skill-sets and their own personal development. We use the Insights Discovery Personal Profiling which enables us to work to the strengths of each individual employee and allows them to understand the methods that will enable them to work most effectively with their peers and managers.
We ensure that every new member of staff undergoes a comprehensive induction programme taking in all aspects of the organisation, and not just the department to which they have just joined. This leads to a greater appreciation of our workflows and processes which is a vital ingredient as they get to understand the workings of the organisation on a day to day basis.
An annual Ergonomic Solutions team survey is undertaken and receives very satisfactory results. Whilst optional, staff members are keen to take part and know that their input is not only appreciated but taken notice of as we prepare our plans for the future.
We also carry out annual appraisals which again enable two-way feedback in a structured environment leading to a set of goals to be accomplished in the months ahead.
At all times, our HR department is there to support all members of staff on a daily basis ensuring that our core values and behaviours are understood and at the heart of our organisation.
To develop and supply innovative mounting solutions which help our customers implement technology in a user-friendly, secure and space efficient manner.
|Passion||to be passionate about our business; about our customers, people, products and brands|
|Excellence||to be the best in quality and customer service|
|Motivation||to celebrate success, recognising and rewarding the achievements of individuals and teams|
|Integrity||to be honest and ethical in our actions, communications and our use of resources|
|Continuous Development||of our people, products and processes|
To be the world’s leading provider of technology mounting and mobility solutions at the Point of Sale, Point of Payment and Point of Service.
• To be the natural choice of our customers by delivering the highest levels of value, quality and service, coupled with timely and honest communications
• To provide a challenging, fun and growth oriented environment which encourages our employees to be highly productive whilst growing both personally and professionally
• To outperform our competitors through continuous improvement in our products, quality and speed to market
• To generate sustainable, profitable growth to enable continued investment in our company and fair returns for our shareholders
Group Managing Director
Patrick B Prior
Heather Ann McSharry
Chief Executive Officer
Chief Operations Officer
Chief Finance Officer
Human Resources Manager
Chief Product Officer
Customer Satisfaction Champion
Regional Sales Director – Northern Europe, MEA & APACS
Regional Sales Director Europe
Jan B Jakobsen
PCI DSS & Security Specialist
Quality Management System
Ergonomic Solutions (ES) is committed to always meeting or exceeding our customers’ expectations by delivering the highest levels of value, quality and service.
We operate the ISOWARE Quality Management System which is fully electronic and meets the demands of ISO9001.
ISO2859-1 inspections are carried out as follows:
|Goods-in (sample inspection)||Standard Inspection level and an AQL (Accepted Quality Level) of 1.0|
|Goods-out||Special Inspection level and an AQL (Accepted Quality level) of 0.65|
Note on above
During the production process we have a number of defined quality inspection of critical-to-quality parameters on our products; for example, tension control and weight controls.
Ergonomic Solutions also report on a comprehensive range of Key Performance Indicators which allow us to monitor the quality of our production, shipping and logistics procedures.
We commit to report on a 12 months rolling average basis on the following KPI’s:
Quality Target Rolling Twelve Month Average
Meeting quality targets performance, 2018
On time deliveries
On time delivery performance, 2018, year to date to all customers