How COVID-19 has Changed
Consumer Payments Behaviour

Find out about the significant impact that the COVID-19 pandemic has had on the ways in which we make in-person payments in shops, restaurants, bars and other environments where transactions for goods or services are carried out.

We surveyed 1,000 UK consumers about the ways in which they use cash and contactless card payments and how the pandemic may have changed their attitudes and habits. The survey, run by OnePoll, on behalf of Ergonomic Solutions, looks at how consumers have changed their payment behaviour during the pandemic and what the future might hold for contactless payments and mobile POS solutions.

Complete the form to receive the free research report to see the full survey results.

Complete the Form To Access the Full Summary Report

Our research indicates that:

  • 60% of consumers have increased their use of contactless payments since March 2020
  • 42% say they now feel more positive about using contactless payments than pre-COVID
  • 63% of consumers have reduced their use of cash during the pandemic

Some of the main reasons that consumers give for preferring contactless payments over conventional payment methods include:

  • Hygiene reasons
  • Improved convenience
  • Increased speed of purchase

Complete the form to receive the full summary report to find out more about how and why consumer payment habits have changed and look likely to continue to rapidly evolve. Plus, what they would like to see from mobile enabled payments and other frictionless payment technology in future.


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