How COVID-19 has Changed
Consumer Payments Behaviour
Find out about the significant impact that the COVID-19 pandemic has had on the ways in which we make in-person payments in shops, restaurants, bars and other environments where transactions for goods or services are carried out.
We surveyed 1,000 UK consumers about the ways in which they use cash and contactless card payments and how the pandemic may have changed their attitudes and habits. The survey, run by OnePoll, on behalf of Ergonomic Solutions, looks at how consumers have changed their payment behaviour during the pandemic and what the future might hold for contactless payments and mobile POS solutions.
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Our research indicates that:
- 60% of consumers have increased their use of contactless payments since March 2020
- 42% say they now feel more positive about using contactless payments than pre-COVID
- 63% of consumers have reduced their use of cash during the pandemic
Some of the main reasons that consumers give for preferring contactless payments over conventional payment methods include:
- Hygiene reasons
- Improved convenience
- Increased speed of purchase