First impressions count at Côte restaurants

The UK’s Côte restaurant chain was founded in 2007, and following its acquisition by the CBPE Capital Group in 2013 has expanded its operations to include 84 restaurants by the end of 2016. Very much seen as an upmarket restaurant chain, Côte prides itself on its restaurant environment and the...

Empowering the store associate in an age of disruption

A 2016 survey by Planet Retail which, among other things, said that the stores that empowered their workforce on the sales floor with technology that enhanced the customer experience through the provision of personalised services and information, would prosper. Fast forward 6 months and this year’s NRF show in New...

Creating a retail future for the millennial generation

Generation Y, those born between 1982 and 2000, and often referred to as millennials have grown up in a world surrounded by unparalleled access to the latest technology. This involvement in digital communication and an expectation of a connected world means that "millennials are two and a half times more likely...

M-Case now supports new Verifone e355 mobile payment device

Verifone have just launched a brand new mobile payment device called the e355, designed to work with your smart devices to accept payments quickly and easily in a modern retail environment. Our M-Case range of enclosures for mobile payment devices has just been updated to support the new Verifone i355. At Ergonomic...

NRF 2017 – Retail Trade Show Event in New York – 15-17 Jan 2017

Enabling tomorrow’s retailing, today Visit the SpacePole, Inc./Ergonomic Solutions stand 1413, at NRF 2017 Operational Excellence at the Point of Sale and Point of Service Visit at our stand to discuss and understand how you can deliver Operational Excellence & the best in customer experience whether at traditional or tablet...

Protection against “the liability shift” requires a belt AND braces approach

On November 15, 2016, Posted by , In Industry topics,PCI DSS, By ,,, , With No Comments
Whether you are EMV compliant or not, you cannot afford to take the risk of the fraudulent use of credit or debit card data, or worse still, a data breach of one of your payment terminals. Simple low cost, and effective physical security protection at the point of sale will...

North Carolina Aquariums chooses SpacePole Payment solutions

On November 14, 2016, Posted by , In Customer success stories, By , , With No Comments
For the most part, an electronic payment device in an outside environment is like a fish out of water. With four popular shoreline facilities, an array of aquatic experiences, attractions and adventures and huge crowds of visitors each day, year-round, the North Carolina Aquariums are committed to serving their guests...

Ergonomics at a railway ticket office case study

On October 27, 2016, Posted by , In Ergonomic design,Retail ergonomics, By , With No Comments
Sitting vs standing - a different approach is required I went to visit a rail company who has completely rebuilt and redesigned their ticketing office at one of London’s terminus stations. The staff are all on board and looking forward to the new facilities opening… the public sure are ready...

Physical security a highlight at European PCI Community Meeting 2016

Ergonomic Solutions’ PCIP (PCI Professional) Jan B Jakobsen, attended this year’s European PCI Community Meeting which was held in Edinburgh in mid-October. Highlight of the event was an update by Tim Cormier, Manager for Device Standards at the PCI Security Standards Council who spoke on the subject of ”Protecting yourself...

Ergonomic Solutions aids innovation and customer experience in a range of retail environments

On October 25, 2016, Posted by , In Customer success stories, By ,, , With No Comments
VIP have been shortlisted for three categories in the respected Field Marketing and Brand Experience Magazine and Awards (FMBE) for their innovative integration, in the field data and providing “an immersive event” for customers. Stylish security and mobility solutions at the heart of an evolving tablet based point of sale...