Technology integration: The vital centrepiece at the heart of great customer engagement

With retail no longer limited to the sales floor, retailers recognise that each interaction is now much more than a transaction. The traditional checkout remains important, of course, but customers expect fast, easy, personalised service – regardless of location, device or platform – at every touchpoint. It is from this…

Using technology to support great customer service. Majestic Wines uncorks the secret

On January 28, 2020, Posted by , In Retail ergonomics, With No Comments

Background Majestic Wines is the United Kingdom’s largest specialist wine retailer with a portfolio of 210 stores across the UK and a further two stores in France. Proving a great customer experience should be the mantra of any good retailer and when it comes to the purchase of fine wines,…

Behind the scenes: Why The Global Leader in Technology Mounting Solutions Is Working Hard To Make Its Products Inconspicuous – and Invaluable

In the complex, hyper-connected retail environment, where everything from products to brands to touchscreens to merchandising displays is vying for customer attention, it’s unusual for an international technology-support supplier to purposely push its products into the background. But that focused approach is exactly what Ergonomic Solutions Company based in Epsom,…

Maximising return on investment. Greene King extends tablet use across its pub chain.

On January 9, 2020, Posted by , In Customer success stories,Retail ergonomics, With No Comments

Flexibility of SpacePole mounting enables use of additional tablet applications Greene King is the UK’s leading pub retailer and brewer, running over 2,900 pubs, restaurants and hotels in towns, villages and city-centre high streets across the UK.  With a heritage of over 200 years they brew award-winning beers and operate from…

How will YOU re-imagine retail? NRF 2020 to challenge the status quo

“Immersive… Reimagined…Revolutionary: The future of shopping beckons”, and “Redefining the customer experience through immersive technology” are just two of an exciting series of conference sessions unveiled for NRF 2020 taking place at the Jacob K. Javits Convention Center in New York from 12-14 January. They perfectly reflect where retail needs…

How Samsung tablets are transforming PoS and Customer Services globally

An estimated 1.28 billion tablet devices were used at least once a month in 2018, which is equivalent to more than 20% of the world’s population using a tablet. They are used in homes, workplaces, hotels, restaurants, whilst travelling and even in Space. In fact, tablet devices are now pretty...

Four ways that mobile point of sale can be utilised in live sports venues

On May 17, 2019, Posted by , In Industry topics, By ,,,,, , With No Comments
When it comes to live sports venues maximising their revenue on event days - there are several considerations that can have a big impact on the bottom line. We look at some of the ways in which mobile point of sale (mPoS) can play a part in boosting transactions and...

The complete guide to using Apple iPads for business

The Apple iPad has played a huge part in transforming many parts of modern life; probably even more than we realise. The iPad has had an impact on how we ‘do’ everything from reading books and consuming video content, how we communicate with family and friends, to how we learn,...

The Rise and Rise of Self-Service Kiosks

On April 11, 2019, Posted by , In Industry topics, By ,,, , With No Comments
Self-service kiosks have become a frequent fixture in many of our lives in recent years. Whether we’re looking for a quick way to pay and go at supermarket checkouts, ordering at a fast food outlet, or using information points in train stations, airports, at conferences or events, these devices come...

Point of Sale Display Stands

On April 10, 2019, Posted by , In Retail ergonomics, With No Comments
Point of Sale Display Stands and Display Mounts Display mounting solutions for PoS payment terminals, screens and PoS peripherals Devising PoS display stands that offer maximum efficiency, ease of use, a look that complements the rest of your aesthetic and operates with ergonomic considerations in mind can be difficult in...

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