Category Archives : Retail ergonomics

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Looking good at Ralph Lauren

When your brand is all about style and sophistication, the physical store needs to reflect that look. At the point of sale, a compact and ergonomic layout of the technology is a must. It is what the customer would expect of such a prominent fashion brand, and one that should...

Five Keys to Mastering PoS Ergonomics in Retail Environments

People only tend to notice something’s design when it causes problems, and the same is true when it comes to Point of Sale (PoS) workstations, desks and kiosks in retail stores. A poorly designed solution at a PoS workstation can have a significant negative impact on productivity and efficiency and...

Standing at work – the conundrum

On September 27, 2017, Posted by , In Retail ergonomics, By ,,, , With No Comments
When out and about we see the good, the bad and the ugly of workstations… In the latter category; workstations that are designed for standing workers but have had a chair thrown into the mix. Initially this is usually really popular with employees – a chair! They can sit down...

Touchscreen kiosk solutions for blind and partially sighted

If you’ve travelled by plane or train, visited a fast food outlet or looked for stock items in a retailer recently, chances are you’ve used a touchscreen to complete the task. Touchscreen kiosks are increasingly commonplace in restaurants, transportation and retail environments for customer self-service. However, self-service mobile applications, touchscreen...

Tablet technology at Retail Beauty Counters

On February 7, 2017, Posted by , In Retail ergonomics, By ,,,, , With No Comments
Tablets were originally intended as consumer leisure devices, but now they are being seen used on the high street.  One such “new” location is at retail beauty counters. Here, tablets are used to input and look up customer profiles, preferences and records, make and manage appointments and check stock levels....

Ergonomics at a railway ticket office case study

On October 27, 2016, Posted by , In Ergonomic design,Retail ergonomics, By , With No Comments
Sitting vs standing - a different approach is required I went to visit a rail company who has completely rebuilt and redesigned their ticketing office at one of London’s terminus stations. The staff are all on board and looking forward to the new facilities opening… the public sure are ready...

Ergonomics and aesthetics deserve equal consideration

On September 14, 2016, Posted by , In Ergonomic design,Retail ergonomics, With No Comments
Why include ergonomics in a design? Ergonomics is often seen as something that is “nice to have” rather than an essential part of a design process. Usually, when I see clients who have employees suffering musculoskeletal problems it is because there’s been no thought given to the usability of the...

The importance of ergonomics training

On December 1, 2015, Posted by , In Retail ergonomics, With No Comments
Training, training, training! I always tell our customers that installing flexible, adjustable workstations is fantastic… but only if they show their employees how to use them! Too often I go to a site where there is a great set up – adjustable chairs, foot rests or screens so that different...

Everything you wanted to know about an ergonomist, but were too afraid to ask!

On October 12, 2015, Posted by , In Retail ergonomics, By , , With No Comments
“So, you’re an economist? “ “No. I am an ergonomist.” “Oh, what’s that then?” A great question. , so what is this ergonomics thing all about? Well, in a nutshell, it is the science of getting work tasks and equipment to fit people, rather than asking people to fit (bend,...