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Preparing for the New Normal in the Retail Sector

Requirement to act quickly to be ready for the new normal Now that there are some indications of a roadmap for the easing of the COVID-19 lockdown in England, Ian Dewar, Group Managing Director, Ergonomic Solutions, believes that retailers who may be able to start reopening stores from 1st June...

Safeguarding Social Distancing

Safeguarding Social Distancing In a time when a trip to the store requires military-grade project management and a flexibility of schedule that can cater for fellow shoppers who have less than a full day of laundry, conference calls and teenage angst to juggle, shopping is no longer the enjoyable distraction...

Every Little Helps: Raising Contactless Payment limits can help fight the Covid-19 Coronavirus Pandemic

Raising Contactless Payment Limits The advertising slogan ‘Every Little Helps’ is used by one of the UK’s leading supermarket chains and seems to have greater relevance than ever as we collectively fight the battle against the Covid-19 global pandemic. With such a highly contagious virus, the more we can all…

Where Modularity Assists Loyalty

TL;DR –  The problem retailers are facing is how to react to, and encourage new customer behaviours that depend upon the introduction of new technology, without having to reinvest in a completely new payment mounting solution. This article considers how modularity assists the introduction of new technology, which in turn…

Technology integration: The vital centrepiece at the heart of great customer engagement

With retail no longer limited to the sales floor, retailers recognise that each interaction is now much more than a transaction. The traditional checkout remains important, of course, but customers expect fast, easy, personalised service – regardless of location, device or platform – at every touchpoint. It is from this…

Success in retail is all about relevance and convergence

With RBTE at London’s Olympia upon us very shortly, the current talk in retail is of relevance and convergence. The UK high street and out of town retails parks have taken quite a hit in recent months as winter dragged its way through to a dismal Easter that kept footfall...

OpenSpace Duo Mobile Point of Sale – now that’s customer service

OpenSpace Duo™ - the mobile mPOS technology platform that enables exceptional customer service, anywhere Using mobile technology to take payments, check for items in stock and provide personal assistance anywhere on the shop floor, transforms the customer journey, creating a win-win situation for both customers and staff. The OpenSpace Duo...

NRF 2018 Sees the launch of new payment mounting solutions

National Retail Federation (NRF) Big Show, which was held January 14-16 at the Jacob Javits Center in New York City was attended by over 36,500 industry leaders. The conference featured over 500 educational sessions, from culture to artificial intelligence and one message remained constant throughout the three days: Bricks and...

NEW Accessibility arm for flexible payment mounting

Bring your payment solution in reach for everyone Excellence in customer service is not a ‘nice to have’. It defines the retail experience and is a driver for customer loyalty in today’s 24/7 multichannel world. Ensuring accessibility for all is a vital part of that experience and it is one...

Introducing MultiClip, the NextGen universal payment mount

SpacePole MultiClip addresses a key problem for retailers who may be put off upgrading their payment terminals due to investment concerns and perceived complications when changing device or introducing a new type of the payment mount. Designed in association with Ingenico, this next generation payment mount provides a simple click-in-place...

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