Author Archives : Peter Lumsden

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Every Little Helps: Raising Contactless Payment limits can help fight the Covid-19 Coronavirus Pandemic

Raising Contactless Payment Limits The advertising slogan ‘Every Little Helps’ is used by one of the UK’s leading supermarket chains and seems to have greater relevance than ever as we collectively fight the battle against the Covid-19 global pandemic. With such a highly contagious virus, the more we can all…

Where Modularity Assists Loyalty

TL;DR –  The problem retailers are facing is how to react to, and encourage new customer behaviours that depend upon the introduction of new technology, without having to reinvest in a completely new payment mounting solution. This article considers how modularity assists the introduction of new technology, which in turn…

Technology integration: The vital centrepiece at the heart of great customer engagement

With retail no longer limited to the sales floor, retailers recognise that each interaction is now much more than a transaction. The traditional checkout remains important, of course, but customers expect fast, easy, personalised service – regardless of location, device or platform – at every touchpoint. It is from this…

Using technology to support great customer service. Majestic Wines uncorks the secret

On January 28, 2020, Posted by , In Retail ergonomics, With No Comments

Background Majestic Wines is the United Kingdom’s largest specialist wine retailer with a portfolio of 210 stores across the UK and a further two stores in France. Proving a great customer experience should be the mantra of any good retailer and when it comes to the purchase of fine wines,…

Maximising return on investment. Greene King extends tablet use across its pub chain.

On January 9, 2020, Posted by , In Customer success stories,Retail ergonomics, With No Comments

Flexibility of SpacePole mounting enables use of additional tablet applications Greene King is the UK’s leading pub retailer and brewer, running over 2,900 pubs, restaurants and hotels in towns, villages and city-centre high streets across the UK.  With a heritage of over 200 years they brew award-winning beers and operate from…

Success in retail is all about relevance and convergence

With RBTE at London’s Olympia upon us very shortly, the current talk in retail is of relevance and convergence. The UK high street and out of town retails parks have taken quite a hit in recent months as winter dragged its way through to a dismal Easter that kept footfall...

Ergonomic Solutions enables the best in customer service at RBTE 2018

In a world where retail must seamlessly provide a multichannel experience that allows for the customer to buy in a way that suits them, providing a in experience in-store that matches what the customer finds on line, is vital. Hardware for both static and mobile applications must be optimised to...

OpenSpace Duo Mobile Point of Sale – now that’s customer service

OpenSpace Duo™ - the mobile mPOS technology platform that enables exceptional customer service, anywhere Using mobile technology to take payments, check for items in stock and provide personal assistance anywhere on the shop floor, transforms the customer journey, creating a win-win situation for both customers and staff. The OpenSpace Duo...

NRF 2018 Sees the launch of new payment mounting solutions

National Retail Federation (NRF) Big Show, which was held January 14-16 at the Jacob Javits Center in New York City was attended by over 36,500 industry leaders. The conference featured over 500 educational sessions, from culture to artificial intelligence and one message remained constant throughout the three days: Bricks and...

NEW Accessibility arm for flexible payment mounting

Bring your payment solution in reach for everyone Excellence in customer service is not a ‘nice to have’. It defines the retail experience and is a driver for customer loyalty in today’s 24/7 multichannel world. Ensuring accessibility for all is a vital part of that experience and it is one...

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