Author Archives : Peter Lumsden

Home  /  Author : Peter Lumsden

Payments – Where Now?

TL;DR With shoppers favouring card and contactless transactions, has COVID-19 determined that card payments have finally become the only way to pay? Does this watershed moment mean that providing payment solutions that resonate with the customer play a key part in brand loyalty as behaviours change? How does providing the...

Retail Has Changed; Perhaps Forever

On June 18, 2020, Posted by , In Ergonomic Solutions news,Industry topics, With No Comments
We asked Richard Hyman, Independent Retail Analyst and non-executive Director of Ergonomic Solutions, for his thoughts on the effects that the COVID 19 pandemic will have on the retail industry, as it comes to terms with a range of fundamental challenges that no-one could have possibly foreseen just 6 months...

Preparing for the New Normal in the Retail Sector

Requirement to act quickly to be ready for the new normal Now that there are some indications of a roadmap for the easing of the COVID-19 lockdown in England, Ian Dewar, Group Managing Director, Ergonomic Solutions, believes that retailers who may be able to start reopening stores from 1st June...

Safeguarding Social Distancing

Safeguarding Social Distancing In a time when a trip to the store requires military-grade project management and a flexibility of schedule that can cater for fellow shoppers who have less than a full day of laundry, conference calls and teenage angst to juggle, shopping is no longer the enjoyable distraction...

Every Little Helps: Raising Contactless Payment limits can help fight the Covid-19 Coronavirus Pandemic

Raising Contactless Payment Limits The advertising slogan ‘Every Little Helps’ is used by one of the UK’s leading supermarket chains and seems to have greater relevance than ever as we collectively fight the battle against the Covid-19 global pandemic. With such a highly contagious virus, the more we can all…

Where Modularity Assists Loyalty

TL;DR –  The problem retailers are facing is how to react to, and encourage new customer behaviours that depend upon the introduction of new technology, without having to reinvest in a completely new payment mounting solution. This article considers how modularity assists the introduction of new technology, which in turn…

Technology integration: The vital centrepiece at the heart of great customer engagement

With retail no longer limited to the sales floor, retailers recognise that each interaction is now much more than a transaction. The traditional checkout remains important, of course, but customers expect fast, easy, personalised service – regardless of location, device or platform – at every touchpoint. It is from this…

Using technology to support great customer service. Majestic Wines uncorks the secret

On January 28, 2020, Posted by , In Retail ergonomics, With No Comments

Background Majestic Wines is the United Kingdom’s largest specialist wine retailer with a portfolio of 210 stores across the UK and a further two stores in France. Proving a great customer experience should be the mantra of any good retailer and when it comes to the purchase of fine wines,…

Maximising return on investment. Greene King extends tablet use across its pub chain.

On January 9, 2020, Posted by , In Customer success stories,Retail ergonomics, With No Comments

Flexibility of SpacePole mounting enables use of additional tablet applications Greene King is the UK’s leading pub retailer and brewer, running over 2,900 pubs, restaurants and hotels in towns, villages and city-centre high streets across the UK.  With a heritage of over 200 years they brew award-winning beers and operate from…

Success in retail is all about relevance and convergence

With RBTE at London’s Olympia upon us very shortly, the current talk in retail is of relevance and convergence. The UK high street and out of town retails parks have taken quite a hit in recent months as winter dragged its way through to a dismal Easter that kept footfall...

ENQUIRE NOW

Like a product or need help?

ASK AN EXPERT

info@ergonomic.solutions

ENQUIRE NOW