Maximising return on investment. Greene King extends tablet use across its pub chain.

Home  /  Customer success stories  /  Maximising return on investment. Greene King extends tablet use across its pub chain.

On January 9, 2020, Posted by , In Customer success stories,Retail ergonomics, With No Comments

Flexibility of SpacePole mounting enables use of additional tablet applications

Greene King is the UK’s leading pub retailer and brewer, running over 2,900 pubs, restaurants and hotels in towns, villages and city-centre high streets across the UK.  With a heritage of over 200 years they brew award-winning beers and operate from their headquarters in Bury St. Edmunds.

The customer challenge

Greene King understood the obvious benefits of a tablet driven booking system for both customers and staff. Whether online or by phone, bookings are handled seamlessly and create a simple procedure that today’s customer expects. However, rolling out an estate of this size is a major investment in technology and Greene King were keen to be able to use those tablets for more than just their initial role.

In practical terms, this meant having a mounting solution that provided the stability and security needed for the tablets when stationary, but with the ability for them to be easily released and picked up for instant mobility for other identified tasks.

The solution

Working with our partners Zonal, who provided the tablets, and Secure Retail, Ergonomic Solutions designed a bespoke docking station for the Huawei tablets to provide the functionality required by Greene King. Using a combination of SpacePole and DuraTilt we created a mount that allowed for tilt and rotation, ensuring that when static the tablet was easy to use for the operator. A clamp and bracket were used to secure the mount to the work surface – which vary massively in style and depth across Greene King’s chain of pubs.

With the basic mount complete we also created a customised version of our SpacePole Vario™ tablet mount incorporating a Kensington lock for added physical security, allowing the tablets to be left unattended but easily released for mobile usage such as stock checks.

Impact

The brief was to extend the use of the tablets beyond their initial task. Ergonomic Solutions was able to use its in-house design team’s experience to create an initial prototype mounting solution within a short timescale and deliver the production ready samples quickly. Having all products built in Denmark at Ergonomic Solutions’ state-of-the-art facilities ensured control of the production process and the ability to deliver a cost-effective tablet mounting solution in time and on budget.

Greene King are now able to successfully use their tablets to enhance the customer experience at the front of house and benefit from using associated apps in a range of business-related activities. Whether static or mobile or a combination of both, Ergonomic Solutions, Secure Retail and Zonal have demonstrated their combined expertise in delivering a solution that enables those tablets to deliver day in, day out.

Leave a Reply

Your email address will not be published. Required fields are marked *

ENQUIRE NOW

Like a product or need help?

ASK AN EXPERT

info@ergonomic.solutions

ENQUIRE NOW