How Samsung tablets are transforming PoS and Customer Services globally

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An estimated 1.28 billion tablet devices were used at least once a month in 2018, which is equivalent to more than 20% of the world’s population using a tablet. They are used in homes, workplaces, hotels, restaurants, whilst travelling and even in Space. In fact, tablet devices are now pretty much used everywhere and for good reason.

With a screen larger than smartphones and instant access to the internet, which doesn’t require you to boot anything up first, tablets offer a combination of convenience and cutting-edge tech that, for many tasks, beats PCs, laptops – and even smartphones – for ease of use. Whilst there are many different manufacturers producing tablet devices, one of the stalwarts is Samsung. With widespread use across the business world and as personal devices, Samsung tablets are one of the most well-known and successful brands. This article looks at how and why tablet devices have evolved – and the impact they are now having on the retail, service, events – and hospitality industries.

History of tablets

Pen computing technology, which our modern tablet devices have evolved from, was actually first used around the 1950s – and tablets started making appearances in sci-fi films and books from about the same time.

Commercial tablets didn’t start to emerge until the 1980s, which were all pen-based devices and colour displays didn’t make an appearance until the mid-1990s. Early tablets were considered too heavy to be used with one hand for extended periods, and touchscreen technology wasn’t anywhere close to what was required for these devices to be used with anything other than their dedicated ‘pen’.

The beginning of modern tablets, as most of us know them now – was the launch of the Apple iPad in 2010. With transformative touchscreen technology, the use of downloadable apps and a focus on media consumption rather than strictly business use, this device opened up tablet devices for the masses – and people started to see how useful they could be in daily life.

Samsung tablets enter the market

Later in 2010, Samsung introduced their Galaxy Tab – using the open-source Android operating system, which allowed significantly more personalisation and a wider variety of applications to be installed, making it the tablet device of choice for many at this stage.

With subsequent generations of Samsung tablets continuing to sell well and being used in many different ways, their peripherals also became highly popular. Samsung docking stations, stands for Samsung tablets, Samsung Galaxy wall mounts and various other Samsung tablet accessories for business – are sold throughout the world, helping to turn the devices from primarily media consumption units – into versatile ways to conduct business, interact with customers and to inform and educate.

Why are Samsung tablets so successful?

One of the many reasons for the success of Samsung tablets is the extensive range of supporting peripherals available to extend the functionality of the devices in sometimes surprising ways. A Samsung wall bracket instantly turns the tablet into an interactive touchscreen that can be installed in a public place, along with a suitable Samsung tablet enclosure to protect the device. With a docking station for Samsung devices that can simultaneously power or charge the device, essentially acting as a Samsung tablet wall mount with power, or a Samsung tablet frame that keeps the device secure.

This is the ideal solution for educational institutions, retail settings, public locations and in bars or restaurants.

A Samsung charging dock can house and simultaneously charge multiple devices – and you can also use Samsung docking stations with speakers in situations where louder audio is required. With tablets from this manufacturer – there are many compatible Samsung tablet stands available as standard, perfectly fitting the devices with no adjustments needing to be made. This offers a high level of convenience for those seeking compatible Samsung docks and Samsung tablet kiosks that are ready to set up and be used straight out of the box.

With standard tablet sizing and devices that can be used in so many different ways, a Samsung charging dock that doubles as a Samsung tablet mount and can be fixed to any surface – openings up a world of possibilities for this type of technology.

Different applications within business for Samsung tablets

There are many different ways in which Samsung tablets can be used in business. These include:

Retail

Self-service kiosks in the retail environment are nothing new, but the beauty of using tablet devices at the point of sale (PoS) is that they require a much smaller footprint than conventional tills or self-service payment solutions. A Samsung tablet PoS stand can offer all of the same functionality as a much larger device, but a PoS stand for a Samsung tablet can be placed in areas of a retail unit where other solutions simply wouldn’t fit.

Neither do all Samsung points of sale need to be fixed to a permanent location in today’s fast-paced retail environments. With a Samsung mobile PoS solution, the device and payment machine can be attached to a member of staff rather than a fixed kiosk or till. This enables workers to move to exactly where there are needed, freeing up traditional tills and providing an improved customer service experience.

Tablets used in a retail setting don’t need to be related to the final transaction that a customer has in-store. Handy tablet kiosks can be used to allow customers to check stock, find complementary accessories, or even use augmented reality to view themselves in a new outfit. The possibilities unlocked by this type of technology for the retail industry are limitless. As the devices, their capabilities and peripherals evolve further, many more applications for tablet devices will become common place in retail.

Hospitality

Having Samsung tablet kiosk stands in hotel receptions allows guests to check in without needing to wait or queue and can encourage upgrades with on-screen prompts, without a member of staff being required.

Equally, in food and drink settings, such as in restaurants, Samsung tablet holders on tables can mean that customers can order their meals and drinks themselves – and staff using Samsung tablet hand straps to securely carry tablets, can easily move from table to table, taking payments, wherever required to allow a quick and seamless experience for all involved.

Secure Samsung dock stations can also be installed to greet patrons when they arrive – and even direct them to their table, or provide details of special offers or give incentives to visit again.

Education

Whether during early years education, all the way up to adult education or skills classes, tablets are now a staple part of learning for many people. Education facilities can install Samsung tablet mounts on desks, or attach to wall mounts that can be swung back out of the way when not required. You can find docking stations for Samsung tablets that mean multiple devices can be charged together when not in use and are always ready to go again, whenever they are needed.

Travel

We’ve probably all seen automated check-in kiosks at airports for many years. The rise of tablet devices means that there are now many other applications for this type of technology in modern travel. With Samsung tablet docking stations and kiosks offering information in train stations, bus stations, at tram stops and on board the mode of  transport itself. A secure Samsung tablet holder can significantly improve the travelling experience for passengers and reduce pressure on staff at peak times.

You can upgrade your journey with ease when you are shown special offers or incentives via a Samsung galaxy tablet enclosure fixed to a counter, a kiosk or even at your seat. With so many potential applications in the travel industry, we expect to see tablet use increase exponentially in this area in the years to come.

Tourism

Tablets can greatly enrich the experience for visitors at tourist attractions. With Samsung display mounts that offer up useful information, anything from ticket availability to background information on exhibits or experiences, people can use them to get more information. For example, a Samsung tablet wall mount in an exhibition room at a museum can hold a tablet that details the story of how the pieces came about and can be fully adjustable, in terms of height and position, to ensure the information is accessible to all visitors.

freestanding tablet stand

Events venues

Whether it’s a trade exhibition in a temporary venue – or a location that is in use regularly, such as a sports stadium, tablets can help to revolutionise the experience for visitors and staff alike. With a portable Samsung sled that keeps the tablet device safe whilst being carried by staff, workers can offer information or assistance at the point of need – anywhere within the venue.

This type of mobile holder for Samsung tablets ensures that the device is secured against tampering or theft, whilst giving the operator the freedom to go wherever they are required. Exhibitors can make use of Samsung tablet kiosk stands to promote their products or services to visitors, and these devices can also be used to assist lead generation or sign-ups there and then.

For venues where fixed information points are required – wall mounts for Samsung tablets can prove invaluable, as the devices can be available when needed and any mounts folded away neatly when not required.

Considerations for using Samsung tablets in business settings

Samsung business tablets are extremely versatile, as we’ve already discovered, but there are other considerations in addition to the placement and primary use of the devices.

Security

Any business using tablet devices in high traffic or a high risk setting will want to ensure that their hardware is secure and unable to be easily stolen, damaged or tampered with. There are Samsung tablet security locks available for this very purpose, to ensure that the device is protected adequately. With a Samsung tablet stand solution for a fixed device, tethers can be used, along with a lockable enclosure for the unit itself –  to offer a high level of protection for your investment.

Availability of power

Whilst most compatible tablet mount solutions, such as those developed by Ergonomic Solutions, are designed to facilitate charging and neat cables management, not everywhere that you wish to use a tablet device will have a handy power source nearby. Regardless of whether the tablet is used in a fixed mount or used as a mobile solution, if there is no built-in power available, the logistics of regular charging need to be considered.

One solution is to use a dedicated Samsung tablet docking station to charge the devices when they are not in use. Multiple tablets can be charged simultaneously, even those by different manufacturers that may require different voltages, to ensure that the tablets are ready to go when they are next required. For high-use situations – it makes sense to have identical tablet devices on rotation, so that devices can be charged while another is being used and can simply be swapped around when needed.

 

Considering they have essentially been around in this modern form for less than a decade so far, it’s incredible that tablet devices already have such a wide range of applications within so many industries; tablet devices are transforming the way that we shop, how we find information whilst away from home – and even how we buy food and drink. As tablet technology continues to evolve and we become more comfortable using these devices, we’re excited to see where this takes the business world over the next decade and beyond.

To find out more about our tablet and mobility mounting solutions for Samsung tablet devices contact info@ergonomic.solutions or call us to discuss

 

Sources:

https://www.statista.com/statistics/377977/tablet-users-worldwide-forecast/

https://en.wikipedia.org/wiki/History_of_tablet_computers

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