Self-service retail in the time of COVID-19, and beyond
Self-checkouts have been around for over 20 years and have gradually evolved in terms of the software that they run, their weigh scale accuracy and the payment options available to the customer. Recent events have put a range of self-service technologies and applications at the heart of in-store post COVID...
Are we Heading for a Cash-Free High Street?
The Great Disrupter The COVID-19 pandemic has had a significant impact on so many areas of our daily lives since it began. Including the ways in which we make in-person payments in shops, bars, restaurants and other environments where transactions for goods or services are carried out. The pandemic could...
Driving a Sense of Wellbeing
For Less contact, Go Contactless Health and personal wellbeing worries have changed the mindset of the travelling public. Apart from providing a quick, and simple payment method, tap and pay technology helps alleviate concerns amongst passengers who regard using public transport as a potential health risk, and reflects the increased...
For Less Contact, Go Contactless
TL;DR Health and personal wellbeing worries have changed the mindset of the travelling public. Tap and pay technology helps alleviate concerns amongst passengers who regard using public transport as a health risk. VISA has responded with the roll out of contactless payments on public transportation across 500 cities. The recent...
Payments – Where Now?
TL;DR With shoppers favouring card and contactless transactions, has COVID-19 determined that card payments have finally become the only way to pay? Does this watershed moment mean that providing payment solutions that resonate with the customer play a key part in brand loyalty as behaviours change? How does providing the...
Retail Has Changed; Perhaps Forever
We asked Richard Hyman, Independent Retail Analyst and non-executive Director of Ergonomic Solutions, for his thoughts on the effects that the COVID 19 pandemic will have on the retail industry, as it comes to terms with a range of fundamental challenges that no-one could have possibly foreseen just 6 months...
Preparing for the New Normal in the Retail Sector
Requirement to act quickly to be ready for the new normal Now that there are some indications of a roadmap for the easing of the COVID-19 lockdown in England, Ian Dewar, Group Managing Director, Ergonomic Solutions, believes that retailers who may be able to start reopening stores from 1st June...
Safeguarding Social Distancing
Safeguarding Social Distancing In a time when a trip to the store requires military-grade project management and a flexibility of schedule that can cater for fellow shoppers who have less than a full day of laundry, conference calls and teenage angst to juggle, shopping is no longer the enjoyable distraction...
Every Little Helps: Raising Contactless Payment limits can help fight the Covid-19 Coronavirus Pandemic
Raising Contactless Payment Limits The advertising slogan ‘Every Little Helps’ is used by one of the UK’s leading supermarket chains and seems to have greater relevance than ever as we collectively fight the battle against the Covid-19 global pandemic. With such a highly contagious virus, the more we can all…
Where Modularity Assists Loyalty
TL;DR – The problem retailers are facing is how to react to, and encourage new customer behaviours that depend upon the introduction of new technology, without having to reinvest in a completely new payment mounting solution. This article considers how modularity assists the introduction of new technology, which in turn…